Recently, I had an occasion to use the help center in the Philippines. I was surprise of how helpful and knowledgeable the employees are. At first, I was not sure if my responder was a filipina, since she did not have a trace of accent. However, after 5 minutes of teaching me how to change my password to log in to my new bank account here in California, I realized I am talking to somebody in the Philippines. I was pretty sure she knows I am filipino, because I still have a slight accent even after living here in the States for more than 40 years. Sometimes, I still can not pronounce the difference of my "P" and my "F". Back to the subject, of help center, I have heard that it is one of the most glamorous jobs every college graduate is seeking, if they have no chance to go abroad. Is this true?
Incidentally, I have also experience getting help from call center in India. I guess both India and the Philippines are competing for out sourcing jobs from the US.
After helping me, I did do a little social talk and she confirms she is from the Philippines and she even gave me her name. Hurrah for the call centers in the Philippines!
1 comment:
good thing she told you she's from the philippines. i heard some call centers do not allow that. they fake the accent and make it appear that they are erally in the states.
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